Office 365 for Students


Microsoft Office 365—often shortened to O365—is the name for the latest computer, mobile, and Web-enabled versions of email, Office, and related services. With O365, email storage will be increased to 50 GB, online file storage will be increased to 5 TB (that’s 5,000 GB), and versions of Word, Excel, PowerPoint, and Outlook will be available to install or use online. Office 365 apps are also integrated with other Microsoft cloud services, such as SharePoint and OneDrive, and can be accessed directly in those services.

Office 365 comes with a full version of Office and familiar Office applications such as Word, Excel, PowerPoint, Outlook, OneNote and more. Office 365 is a user-based service and allows each student to install on PCs or Macs, and tablets (iPad), and access Office mobile applications on iPhone and Android phones. (Office Mobile applications are included with all Windows phones).

Some key benefits of using Office 365 include the following:

  • Install on up to 5 compatible PCs and Macs, plus 5 tablets
  • Use with OneDrive for automatic device syncing
  • Gain valuable skills on the world's most popular document software
  • Always use Microsoft’s latest Office software

To install and access O365, go to and sign in with your Medaille username (format: and password then click the "Install Software" button near the top right.

If you already have an older version of Office installed, you might be asked to uninstall it. We recommend that you do so to avoid conflicts between versions.


As of August 31, most students have had their email service migrated to Microsoft Office 365. Take note of the following points:

  • Access your new Office 365 email by signing in with your Medaille userID and password at Click on the "Mail" tile.
  • All previous forwarding settings have been removed. Students may re-enable forwarding.

Basic Mail (Webmail) to Office 365

  • If needed, restart/reconfigure Outlook, Apple Mail, and/or mobile clients with your new Office 365 email account.
  • Messages already in your old Basic Mail inbox that you wish to save will need to be migrated manually to your Office 365 account. See instructions on the Medaille Basic Email to Office 365 Migration page. Webmail ( will become read-only until mid-September--no new mail will be delivered there.

Help Me! My Email Stopped Working

Contact the Medaille IT Help Desk at 716-880-2282.

Office 365 is available to all students. Matriculated students are provided with email service through Microsoft Office 365.

Installation of the O365 apps is recommended for personal machines


If you have any questions regarding Office 365, please contact the Help Desk at 716-880-2282 or


Why did Medaille choose Office 365 over other services currently available?

Medaille made the decision to go with Office 365 due to the adoption of Microsoft Office at Medaille and at the bulk of businesses. In addition, Office 365 met our Data Security Requirements for the cloud storage needs of our researchers. Using an all-inclusive application such as Office 365 will result in a streamlined experience for our user community.

How do I sign in to Office 365?

Sign in (or go to with your Medaille email address (userID in the format abc123). If you haven't installed Office 365 apps yet, you will be taken to the installation page. Self-sign up is not enabled for Medaille Faculty or Staff.

Note: Installing Office 365 apps will replace any current Office installations you have on your computer or device!

Will my custom email alias still work after the migration?

Yes, custom email address aliases will be carried over to Office 365.

Should I use Office 365 instead of the version of Office on the Software Site?

If your computer is a personally owned computer, then Yes. Medaille IT intends to remove the Microsoft Office installers for personal use and require Faculty and Staff to install the Office 365 version of Office if they wish to use a version of Office on a personal computer.

To download the version, log into the Office 365 portal, and on the Home page click the Install Office link.

However, if you are looking to upgrade the version of Office on your Medaille-issued computer, please consult your IT Support Professional for assistance.

Where can I find more information about Medaille OneDrive?

Medaille IT has a guide for users wishing to use Medaille OneDrive available on our website, here.

How do I receive access to additional Office 365 services, such as PowerBI?

At this time, Medaille IT is providing access to Office Online, Exchange Online, Medaille OneDrive. We continue to review the other Office 365 services and will release them as we can provide support for them.

Some other services, such as PowerBI and some features of Skype for Business, can require additional licenses that result in charges beyond that which is centrally funded. Along with developing a capacity to support additional services, Medaille IT is developing a way for departments to "order" licenses that are not included in the standard Office 365 service offering.

How Do I Forward My Email?

While we hope you will take an honest look at Office 365 before reactivating forwarding, please be aware that future Office 365 services will hook in to this mailbox. If you forward now, you'll deny yourself some of the benefits that come from integrating these services.


If you wish to proceed on Forwarding:

  • Sign in to ​ ​using a web browser on a computer - this does not work on mobile devices​.
  • Click the gear icon near the upper right of the page. In the Settings panel that appears, look for the Your App Settings near the bottom. Click Mail.
  • On the Outlook Settings tab that appears in your browser, scan down for the Mail section, then Accounts, then Forwarding.
  • Enter the email address you wish to forward to, and click Save.

Will my custom email alias still work after the migration?

Yes, custom email address aliases will be carried over to Office 365.

What devices can I use Office 365 on?

Office supports PCs and Windows tablets running Windows 7 or higher, and Macs with Mac OS X 10.6 or higher. Office for iPad can be installed on iPads running version 7.0 or higher.

I used to be able to sign in with my account and it does not work now... What happened?

You may have previously self-registered yourself for access to Office 365 by creating your own account. You may have done this so you could receive Microsoft Office for free. 

In preparation for offering a wider array of Office 365 services, Microsoft accounts that end with “” are being linked to the actual accounts at Medaille. This means that the Office 365 website and Office apps will use the same Medaille account name and password that you use with most other Medaille services - instead of the self registered account.

If you're not able to log in, try logging in using the same password you use to log into Medaille services. If that does not work, please call us at (716) 880-2282 and we can look at your account profile.

My account was converted and now my data is gone. What should I do?

Contact the Help Desk at (716) 880-2282 or email Let us know what types of files (OneDrive or OneNote) are missing, as well as much detail as possible, and we will investigate further.

I signed up for an Office 365 account using my official alias address (firstname.lastname). Will that be changed?

Yes. All Medaille users should log into Office 365 using their Medaille username (

If your Office 365 cloud account has data in it that you would like to save, please contact us at (716) 880-2282 or email so we can assist you with migrating your content prior to your cloud account being disabled.

What happens to Office 365 after I graduate?

Your Office 365 subscription through Medaille ends upon graduation. You may enroll into other consumer or commercial offers available. You should make sure to transfer all of your files from your Medaille OneDrive to your personal OneDrive prior to graduation.