Contact the Helpdesk

Contact the Helpdesk

Medaille IT Helpdesk
& Classroom Technology Support:

Medaille IT Personnel Staffed:
M-F 7:30am to 7pm
Huber Hall Room 213


Contact Information:
telephone icon716-880-2282 or x2282 from on campus.

Icon for e-mail support:


24 x 7 x 365  Help:

3rd Party Medaille-Partnered Helpdesk Staffed by BlackBelt Help:

chat support icon Chat with a Support Technician **
**Please note, the Chat Support Technician cannot help with Medaille user names or passwords. 

Please call on-campus support at  716-880-2282, Option #1,x2282 from on campus or




Use this form to email the IT HelpDesk.


Typical response times...

  • 4 hours — during regular business hours.
  • Next day — after regular business hours.
  • Next business day — on weekends.

Note: These are typical response times. We will respond as soon as possible; however, circumstances occasionally arise which cause our responses to be delayed.

Contact the IT Helpdesk by phone: (716) 880-2282