Frequently Asked Questions - Student

 

For student using windows 8 See Directions below:
 
Students using Windows 8, Internet Explorer 10 must use the Internet Explorer 10 Windows 8 “Classic/Desktop” application only
Microsoft has installed two very different apps named Internet Explorer 10 on Windows 8.  
 
windows 8
“Metro” Interface
 
windows 8 desktop
“Classic/Desktop” Interface
 
 
Windows 8 “Metro” Internet Explorer 10 is a different app from Windows 8 “Desktop” Internet Explorer 10 application.  
It looks different and treats Flash, Java and very differently. 
 
 
With a very few, very simple, changes to Internet Explorer 10 on Windows 8 “Desktop” UI,  make the “Desktop UI Internet Explorer 10” application and the default browser.
The following steps will need to be followed and set up one time and never need to be touched again as long as you never change any Internet Explorer 10 application or allow a program to change IE10 configuration. 
 
 
When in the Windows 8 “Metro” Interface.  
DO NOT click on the Internet Explorer 10 app shown in Graphic #1.
 
Graphic #1
windows 8 start
 
 
On the keyboard kit the Windows Key. This takes you to the Windows 8 “Desktop/Classic” UI.
Open Internet Explorer 10, by clicking on the Desktop Icon
IE 10
 
 
To Default the “Metro Tile” to go to the “Classic Browser”
 
Click on Tools then click on Internet options. (Graphic #2)
 
Graphic #2
graphic #2
 
In Internet Options, click the Programs tab 
Click the dropdown menu  for "Choose how you open links" 
Select "Always in Internet Explorer on the desktop".
Put a check in the checkbox "Open Internet Explorer tiles on the desktop".
 
 
Graphic #3 
graphic #3
 
 
Click Apply then click OK.
 
This will default internet explorer on the “Metro” Interface to use the desktop browser.
 

Category: 

  • Blackboard
  • Software
  • Blackboard - Student
  • Blackboard - Faculty

Course access for students will open on the first day of the section (class) and will close on the last day of the section (class) in banner.
You can check your detailed course information in MedailleOne to find when those dates are.

Category: 

  • Blackboard
  • Blackboard - Student

You should only have to wait a full five minutes before trying to log
in again. Try logging in directly at learning.medaille.edu .

 

Category: 

  • Blackboard
  • Blackboard - Student

If you get a message that the "Section is not available yet" contact your instrcutor, you are registared for the class.

If you do not see the class at all:

1) Check with the Registrar's office or Student Services to make sure you are registered for your class.

2) If your class is an Online Program or Take Five class, you will use Blackboard 9 from Medaille online @ http://online.medaille.edu, not BbVista.

3) If you have confirmed with the Registrar that you are in the class, please contact IT @ (800) 292-1582 x 2282.

Category: 

  • Blackboard
  • Blackboard - Student

When downloading an attachment (Word Doc, PowerPoint, etc)  in Blackboard Internet Explorer you will get a yellow bar at the top of the browser screen.

To fix this issue:

  1. Click on "Tools" in the top menu bar (right hand side in IE 7)
  2. Select "Internet Options" from the drop-down list
  3. Choose the "Security" tab from the new window.
  4. Click the "Trusted Sites" icon
  5. Click "Custom Level"
  6. Change Level to "Low", then Click "Ok"
  7. Click the "Sites" button.
  8. Type "https://learning.dcollege.net" (without the quotation marks) in the "Add this site" area
  9. Click the "Add" button.
  10. Click Close
  11. Click OK
  12. Close and reopen your browser for the changes to take effect.

Video Tutorial Below for IE7
http://alpsite.medaille.edu/cams/setuptrustedsites.html

Category: 

  • Blackboard
  • Blackboard - Student

When emailing in Blackboard the email stays only in Blackboard and only in
the class emailed. MedailleOne should be used as your primary email.
That way it will always get to the person in question.

Category: 

  • Blackboard
  • Blackboard - Student

- Logon to MedailleOne and click the Medaille tab.

- Under Personal Information click on More BannerWeb Personal Information Menu

- Click on Update Emergency Alert Contact Information & enter your phone number.

 

Category: 

  • How to
  • MedailleOne - Student

This is an error that you should not see; you do not have a PIN for MedailleOne.

This can be corrected by clearing your cookies and temp files.

You can do this by:

IE 6 & 7

Opening a new browser>click Tools at the top of the page> then Internet Options>on the General Tap there is an option to Delete cookies, do that first.  When that is done click on Delete files, also check the box to delete offline content too.  Click Okay to exit from the Internet options box.  Close your browser, open a new one and try MedailleOne again.

IE8

To clear COOKIES, TEMP FILES
you can do this by exiting MedailleOne.
Opening a new browser>click Tools > then Internet Options>on the
General Tap under Browsing History there is an option to Delete. Press
delete, a new box will come up, check only the first three boxex then
click delete. When that is done click Okay to exit from the Internet
options box. Close your browser, open a new one and try MedailleOne
again.

Category: 

  • MedailleOne
  • MedailleOne - Student
  • MedailleOne - Faculty

We are aware of the error under Student Services/Billing & Financial Aid and are working on the issue.

In the meantime you can access your student records the long way by:

Clicking on the Student services tab

Clicking on the first link under Registration(Check Your Registration Information)

Click the student services tab again and you will get the following list:

Registration
Student Records
Review eBill
BookNow ME Bookstore

Select Review eBill and pay bill

Category: 

  • MedailleOne
  • MedailleOne - Student

Medaille One Login can be found at the bottom of the Medaille

College home page or directly at one.medaille.edu (no www.) 

Category: 

  • MedailleOne
  • MedailleOne - Student
  • MedailleOne - Faculty

Click on The Student Tab, then
Log into Medaille One and Click Student Detail Schedule
Once there you need to select the Term you need to view (ex: Fall 2008-
2009 or Summer 2007-2008)and submit.

Category: 

  • MedailleOne
  • MedailleOne - Student

The Final Grades or Academic Transcript link (one or both of these will have your grades once they are submitted and processed by Student Services).

Log into Medaille one and click the Student tab. Once there you need to select the Term or Transcript level you need to view

(Ex: Fall 2008-2009 or Summer 2007-2008/ Grad or Ungd) and submit.

Category: 

  • MedailleOne
  • MedailleOne - Student

[Contents of the CPSESSID cookie: SCT (type 03): 9Q9YMF6862 Last Activity Time (type 01): 20100325181846 Total number of cookie sections found: 2 This is what I am seeing when I try to get into anything on my Medaille one, grades, Account Summary etc...]

This is usually security software, or a bad cookie. Please try clearing your cookies and temp files and run a complete virus can, just in case.

COOKIES, TEMP FILES

IE6 & 7

You can try clearing your cookies and temporary files.  You can do this by exiting MedailleOne.

Opening a new browser>click Tools at the top of the page> then Internet Options>on the General Tap there is an option to Delete cookies, do that first.  When that is done click on Delete files, also check the box to delete offline content too.  Click Okay to exit from the Internet options box.  Close your browser, open a new one and try MedailleOne again.

IE8

To clear COOKIES, TEMP FILES
you can do this by exiting MedailleOne.
Opening a new browser>click Tools > then Internet Options>on the
General Tap under Browsing History there is an option to Delete. Press
delete, a new box will come up, check only the first three boxes then
click delete. When that is done click Okay to exit from the Internet
options box. Close your browser, open a new one and try MedailleOne
again.

Category: 

  • MedailleOne
  • MedailleOne - Student

If you are having problems viewing your electronic bill, the problem is usually one of 2 things:

1.        Pop up blockers.

User needs to allow pop ups from that site.

2.       Internet Explorer 8 is not compatible with the E-Bill software.

If you are using Internet Explorer 8 the following steps can be taken to allow the e-bills.

Click on Tools menu

Select Compatibility View Settings.

In the “Compatibility View Settings” dialog, tick the check box for Display all websites in Compatibility View option.

Click on Close button when done.  User will need to close the Internet session and re-open a new Internet Explorer.

Category: 

  • MedailleOne
  • MedailleOne - Student
  1. Go to the Internet. Type in the following URL in the address box of your web browser (Internet Explorer) for Banner Web http://one.medaille.edu/ .

  2.  This will take you to MedailleOne
    Medaille One

  3.  Login using your Medaille College Username and Password.

    • Your MedailleOne username and password are what you picked up from CAMS.

    If you have not yet picked up your Medaille computer accounts, go to the Computer Accounts Management System at http://accounts.Medaille.edu and click on the link that says “Click here to pick up your first accounts”. There you will generate your MedailleOne username and password. Then, return to http://one.Medaille.edu/ to log in to MedailleOne
    This will bring you to your Medaille One home page:
    Medaille One

  4. Next you need to click on the Student Tab. The Student Tab has many of the most popular links you will need in Medaille One.
    Medaille One

  5. Next, click on Check Your Registration Information.  The following will appear:
    Medaille One

  6. Click on Select Term. This will take you to the following page. Select the Term you are registering for and click on the Submit button.
    Medaille One

  7. Next, you will see Your Registration Information. The following will appear: 
     

    The information includes your time to register, your holds, your academic standing, and other useful information. Note – your time to register has a begin and end date and time. You can’t register before or after these dates. If you have a hold your screen will look like this:
    Medaille One

    Click on the back to Student link at the upper right. To see what you hold is, click on the View Holds button at the bottom of the page. You will see the following:
    Medaille One

    The Processes Affected column tells you what the hold affects. See the appropriate office to get your hold released.

  8. The link for Look-Up Classes to Add brings you the following:
    Medaille One

    Choose this link to pick the courses you want to register for. You may select by subject, specific course number, title, level, part of term, instructor, dates, or times. The more specific you are, the less courses that will be returned. In the following example, CIS was selected.
    Medaille One

  9. Just click in the box in front of the course you want. Scroll down and select the register or Add to Worksheet button. The Add to Worksheet will allow you to keep working on selecting a schedule and review it before finalizing (by clicking on Register). The Add to Worksheet will give you the following:
    Medaille One

  10.  If you are happy with your choices, click on Submit Changes and your registration is added, as displayed below: 
    Medaille One
    You will also see the above screen if you picked the Register button

  11.  If you decide to change your schedule after you add your courses, you need to use the Add/Drop to make your changes. Click in the drop down box under Action, pick **Web**Drop, then click Submit Changes. You may use Class Search to find more classes to add.
    Medaille One

Category: 

  • Accounts
  • MedailleOne
  • MedailleOne - Student

printing (9)

· Single-sided, black ink only: $0.05 per page

· Double-sided, black ink only: $0.04 per side (i.e., $0.08 per page)

· Color: $0.25 per side

Category: 

  • printing

Every semester $15.00 of print credits will be added to your print account.

Category: 

  • printing

At the start of every semester, your print credits are reset to $15.00.  Credits and purchased credits from one semester do not roll over to the next semester.

Category: 

  • printing
  • If you are logged on to a computer in one of the labs or libraries on campus, you will see a print app in the bottom right corner that will show you your print credits balance.

balance example

You may also go to: http://mavsprint.medaille.edu:9191 and log in using your MedailleOne credentials to view your print credits.

Category: 

  • printing

You may purchase credits online using PayPal.

Category: 

  • printing

You may click on “Details” link in the print app located in the bottom right corner of the screen to bring up your print management page, or go directly to: http://mavsprint.medaille.edu:9191/user 

and log in using your MedailleOne user id and password.  On the left side of  the print management page click on the Recent Print Jobs link:

paper cut



Then on the right side of the print management page, click on the “request refund” link for the print job you would like refunded:

status

Then fill out the Refund Request form.  Be sure to include a reason for your request.

refund request

Your request will be processed within 2 business days.

Category: 

  • printing

No, if you are working in an office, your printing will not be tracked there.  If your account does lose credits while printing for your job, follow the instructions above for receiving a refund, including an explanation.

Category: 

  • printing

Yes, if you are logged on as you, you will be charged.  Please see your club advisor or go to the Student Services office to print materials for your club.

Category: 

  • printing
  1. Go to the Medaille Webpage http://www.medaille.edu
  2. In the upper right, select the employee or student option and type in part of the name to search.
  3. For more advanced options click on Advanced People Search before the search bar.
     

Category: 

  • owa
  • Student Email
  • OWA (Outlook Web App)

Make sure you have emptied the trash folder.  The email account is still full until you take out the trash. Another thing you can check is to check the sort order of your inbox by clicking the diamond or arrow next to the Received column.  This will bring the most current emails to the top of your inbox.  You can view your folder sizes by clicking on 'Folders at the top of the screen.

Category: 

  • Student Email

Settings for Student Email on email client or phone

Not all phones are capable of connecting to our email, but you can give it a try. 
 
The user name and password will be the same as your MedailleOne login and password.
 
If you are asked to enter server types, names or ports, you can use the following information.
Make sure that if you are going to use Medaille as your outgoing mail server that you select “requires authentication”.
 
Mail Server Type Server Name: Requires SSL? Port Number
IMAP (Incoming) imap.medaille.edu Yes 993
SMTP (Outgoing) smtp.medaille.edu Yes 465

 

Category: 

  • Student Email

EMAIL FORWARDING FOR STUDENTS:

  1. Go to accounts.medaille.edu
  2. Log in with your MedailleOne Login and password
  3. Click on Forwarding next to E-mail under account information.
  4. Enter your email and check both checkboxes.
  5. Click update to have your email forwarded.
  6. Note: Please continue check your medaille email to assure that mails are being forwarded.
    Often emails that are forwarded can be treated as spam or rejected from mail servers.
    Students are responsible for information sent to their medaille e-mail box.

 

Category: 

  • Student Email

If Final Cut Pro will not start (or re-start), follow these steps:

   Go > Home Directory > Library > Preferences

- Delete all files and directories with the words “Final Cut Pro" in them.

    (There should be three (3) of them.)

- Re-launch the program.

 

Category: 

  • How to
  • Student