Frequently Asked Questions - Faculty/Staff

You are not an administrator on your computer.  Call the helpdesk to arrange correction.

Category: 

  • Banner-Hyperion

Be sure you have the correct version of Java and have not accidentally done an update.

Category: 

  • Banner-Hyperion

 

For student using windows 8 See Directions below:
 
Students using Windows 8, Internet Explorer 10 must use the Internet Explorer 10 Windows 8 “Classic/Desktop” application only
Microsoft has installed two very different apps named Internet Explorer 10 on Windows 8.  
 
windows 8
“Metro” Interface
 
windows 8 desktop
“Classic/Desktop” Interface
 
 
Windows 8 “Metro” Internet Explorer 10 is a different app from Windows 8 “Desktop” Internet Explorer 10 application.  
It looks different and treats Flash, Java and very differently. 
 
 
With a very few, very simple, changes to Internet Explorer 10 on Windows 8 “Desktop” UI,  make the “Desktop UI Internet Explorer 10” application and the default browser.
The following steps will need to be followed and set up one time and never need to be touched again as long as you never change any Internet Explorer 10 application or allow a program to change IE10 configuration. 
 
 
When in the Windows 8 “Metro” Interface.  
DO NOT click on the Internet Explorer 10 app shown in Graphic #1.
 
Graphic #1
windows 8 start
 
 
On the keyboard kit the Windows Key. This takes you to the Windows 8 “Desktop/Classic” UI.
Open Internet Explorer 10, by clicking on the Desktop Icon
IE 10
 
 
To Default the “Metro Tile” to go to the “Classic Browser”
 
Click on Tools then click on Internet options. (Graphic #2)
 
Graphic #2
graphic #2
 
In Internet Options, click the Programs tab 
Click the dropdown menu  for "Choose how you open links" 
Select "Always in Internet Explorer on the desktop".
Put a check in the checkbox "Open Internet Explorer tiles on the desktop".
 
 
Graphic #3 
graphic #3
 
 
Click Apply then click OK.
 
This will default internet explorer on the “Metro” Interface to use the desktop browser.
 

Category: 

  • Blackboard
  • Software
  • Blackboard - Student
  • Blackboard - Faculty

This is an error that you should not see; you do not have a PIN for MedailleOne.

This can be corrected by clearing your cookies and temp files.

You can do this by:

IE 6 & 7

Opening a new browser>click Tools at the top of the page> then Internet Options>on the General Tap there is an option to Delete cookies, do that first.  When that is done click on Delete files, also check the box to delete offline content too.  Click Okay to exit from the Internet options box.  Close your browser, open a new one and try MedailleOne again.

IE8

To clear COOKIES, TEMP FILES
you can do this by exiting MedailleOne.
Opening a new browser>click Tools > then Internet Options>on the
General Tap under Browsing History there is an option to Delete. Press
delete, a new box will come up, check only the first three boxex then
click delete. When that is done click Okay to exit from the Internet
options box. Close your browser, open a new one and try MedailleOne
again.

Category: 

  • MedailleOne
  • MedailleOne - Student
  • MedailleOne - Faculty

Medaille One Login can be found at the bottom of the Medaille

College home page or directly at one.medaille.edu (no www.) 

Category: 

  • MedailleOne
  • MedailleOne - Student
  • MedailleOne - Faculty

Log into MedailleOne

Click on the Faculty Services Tab

From there you should see a list of services

There should be a link for your classes, and your roster.

Category: 

  • MedailleOne - Faculty

Beginning after the 14.3.2 update to Mac Outlook 2011 released March 12, 2013, sending emails to both previously established and new contact groups in Mac Outlook 2011 results in the message being placed in the Drafts folder so that it is not sent and the error, "EmailAddress or ItemId must be included in the request.", appears as a pop-up.



Work-around:

To avoid this problem, when using a contact group, after typing in the group name, click on the two downward-pointing arrows to the left of the name, shown circled in Figure 1 below, to expand the contact group into a list of separate email addresses as show in Figure 2 below. Send the message.

Figure 1. Click on the two downward-pointing arrows inside the name of the contact group in the 'To:' line of the email address to expand the contact group into individual email addresses. 

 

Figure 2. Contact group after expansion into individual email addresses. This contact group contained four entries

 

Other work-arounds:

For a Microsoft Exchange email system, it is possible to recreate the contact group in Outlook Web App, OWA, the browser version of email. Look under 'Contacts', New, 'Contact Group'. The advantage of a contact group created in OWA is that unlike a contact group created in Mac Outlook 2011, the group is available from any computer.

Users of large contact groups at Cornell University might also consider creating a mailing list to manage the group. (Instructions for requesting a mailing list.)

 

Long-term solution: We would expect Microsoft to release a fix for this problem in an upcoming update. This thread suggests that the fix might arrive in version 14.3.4 in May 2013.

 

Testing: This problem cannot be reproduced in earlier versions of Mac Outlook 2011 such as version 14.2.3.

 

Background: Contact groups in Mac Outlook 2011 are lists of email addresses stored together and saved only on the local computer. To view existing contact groups, from 'Contacts', it may be necessary to select 'On My Computer' since, unlike individual contacts in Mac Outlook 2011, contact groups are not stored on the server.

Beginning after the 14.3.2 update to Mac Outlook 2011 released March 12, 2013, sending emails to both previously established and new contact groups in Mac Outlook 2011 results in the message being placed in the Drafts folder so that it is not sent and the error shown below in Figure 1 appears as a pop-up. The error message is "EmailAddress or ItemId must be included in the request."

 

 

Category: 

  • Microsoft Outlook

Check your view options.  It may be set to view only new unread messages  correct this Click View>Current View>Messages

Category: 

  • Microsoft Outlook

To set up a SPAM Filter that can filter the spam out of your inbox and into your junk-mail folder automatically you need to do the following:

While at Medaille, in Outlook, right click on one
of the spam mail in your inbox. Usually labeled Spam:XXXX

Select create rule. A new window will pop-up.

Check the box where the subject contains...and
make sure it just says -  SPAM:XXX - with no brackets around it or anything.

Just delete some of the X's leaving 3 of them of 4.

After that check the box at the bottom to where to send it to and Select
Junk-mail.

After that, a new window will come up. Make sure you check the
box so it checks your inbox after you click OK.  It will remove them from
your inbox and do it automatically in the future. Just be sure to empty your Junk Mail Folder every so often.

Category: 

  • Microsoft Outlook

Make sure you have emptied the trash folder.  The email account is still full until you take out the trash.

Another thing you can check is to check the sort order of your inbox by clicking the diamond or arrow next to the Received column.  This will bring the most current emails to the top of your inbox.

Category: 

  • Microsoft Outlook

To set up an email filter that can filter the emails from a certain user out of your inbox and into your specific mail folder automatically you need to do the following:

Right click on your mailbox and click New Folder

Name the folder and click okay.

Then while at Medaille, in Outlook, right click on one
of the emails in your inbox that you want to send to that folder.

Select create rule. A new window will pop-up.

Check the box where the from... it should sat the person name that you want to filter

After that check the box at the bottom to where to send it to and Select
the folder you created earlier

After that, a new window will come up. Make sure you check the
box so it checks your inbox after you click OK.  It will remove them from
your inbox and do it automatically in the future.

Category: 

  • Microsoft Outlook

Login thru the Medaille home page in Internet Explorer. Then go to the Faculty/Staff Email link at the bottom of the page. (www.medaille.edu).

Be sure to use your login in the form of an email.  Example: abc123@medaille.edu

Right click on your mailbox and click New Folder

Name the folder and click okay.

Then at the lower left there is a button (or link) that says ‘Go To Rules’, click on that.

Click the button for ‘New Rule’

Name the new rule for the mail you want to filter.

Then click the circle that says “Move it to specified folder”

Click the ‘specified folder’ link and select the folder you created earlier.

Click the ‘Save and close button at the top left.

Then click ‘Save and close again on the rules page.

This will take you back to your inbox, and your mail will be filtered.

Category: 

  • Microsoft Outlook

In Outlook click the ‘Tools’ menu.

Click rules and alerts.

Click ‘New Rule’.  You will be starting from a blank rule.

Click ‘Check Messages when they arrive’ then click ‘Next’ and ‘Next’ again

You will get a message that says ‘This rule will be applied to every message you receive. Is this correct?’

Click yes.

Click the checkbox for ’forward it to people or distribution list’.

On the bottom half there is Step 2. Click on the link for ‘people or distribution list’

A box will pop up for the Medaille Directory.

In the bottom box next to the ‘To’ button type in the new email address, Ex: Youremail@yahoo.com

Click ‘Okay’

Click ‘Finish’

Then ‘Okay’ > Your email will be forwarded.

Category: 

  • Microsoft Outlook

In the outlook program, click File > Archive > Archive this folder and sub folders (this will be either your inbox or the whole email box by highlighting Mailbox)> select a date you want to archive before > select the folder you want to archive to (either on your computer or on your F Drive) > then select okay.  This may take a few minutes depending on how many emails need to be archived.

Remember if your email is archived to your F drive the archived email and the archiving function will not be available while off campus.  You will be able to use it once you return to campus.

Category: 

  • Microsoft Outlook
  1. Go to the Medaille Webpage http://www.medaille.edu
  2. In the upper right, select the employee or student option and type in part of the name to search.
  3. For more advanced options click on Advanced People Search before the search bar.
     

Category: 

  • owa
  • Student Email
  • OWA (Outlook Web App)

To use OWA on an ACC campus PC you must disable the DivX Add-on in Internet Explorer.

  1. To do this, open Internet Explorer.
  2. On the right side of the top toolbar click on Tools.
  3. In the drop-down menu click on Manage Add-ons (near the top)
  4. Select the DivX Plus Web Player item and click the Disable button near the bottom of the screen.
  5. Click Close.
  6. Restart your browser and you will now be able to successfully open OWA from the link on theMedaille or the IT home pages.

You will need to perform this task once on each computer that you wish to use OWA since faculty & staff do not utilize roaming profiles.

These instructions apply to all Academic Computing Center public access computers (e.g. Adjunct Room, M4 Commons lounge, PC Lab, Library, etc.). Failure to implement the fix will result in the user not being able to send or respond to email.

Category: 

  • OWA (Outlook Web App)

To log into your email from the web:

Go to www.medaille.edu

Click on Faculty/Staff Email

Input username@medaille.edu (ex. Abc123@medaille.edu)

Input password

Enter and you should be in.

Category: 

  • OWA (Outlook Web App)

Login thru the Medaille home page, the Faculty/Staff Email link at the bottom of the page. (www.medaille.edu).

Be sure to use your login in the form of an email.  Example: abc123@medaille.edu

At the lower left there is a button (or link) that says ‘Go To Rules’, click on that.

Click the button for ‘New Rule’

Name the new rule ‘SPAM:XXX’

Where subject contains field type "SPAM:XXX" without the quotes.

Then click the circle that says “Move it to specified folder”

Click the ‘specified folder link and select Junk Mail.

Click the ‘Save and close button at the top left.

Then click ‘Save and close again on the rules page.

This will take you back to your inbox, and your SPAM:XXX will be filtered.

Category: 

  • OWA (Outlook Web App)

Login thru the Medaille home page, the Faculty/Staff Email link at the bottom of the page. (www.medaille.edu).

Be sure to use your login in the form of an email.  Example: abc123@medaille.edu

At the lower left there is a button (or link) that says ‘Go To Rules’, click on that.

Click the button for ‘New Rule’

Name the new rule ‘Forward All’

Leave all fields blank until you get to the bottom,

Click the circle for ‘Forward it to’ and fill in the blank with the destination email address.

Under that box there is another small box that you can decide whether you want to save a copy of the email in your Medaille inbox.  Uncheck that.

Click the ‘Save and close button at the top left.

Then click ‘Save and close again on the rules page.

This will take you back to your inbox, and your email will be forwarded.

Category: 

  • OWA (Outlook Web App)

Faculty and staff should contact Michael Birnie (michael.r.birnie@medaille.edu) with updates or corrections to their directory listings

If information is listed on our web site anywhere else the contact is webmaster@medaille.edu.

Category: 

  • Faculty/Staff

Start> My Computer> Tools > Map a network drive>

Fill in Drive = desired letter for drive

Folder = \\mavs1\xxxxx\xxxxx\xxxxx

Click finish and the drive should open up, or access denied.

If denied have your supervisor send a ticket to the helpdesk requesting permissions to the folder.

Category: 

  • Faculty/Staff

When you have problems with a Flash Drives being recognized on a computer it is usually because there is another drive on the computer already using the drive letter that the flash drive wants to use.  Example our network drives use the drive letter F, unfortunately a lot of flash drives also use the letter F as well.

To get around this go to

Start >

Control Panel >

Administrative Tools >

Computer Management >

Disk Management (on the left hand side of the screen) >

Look for the drive that is your flash drive (on the right hand side of the screen).  It may or may not have a letter drive associated with it (you can tell by the sizes listed.  4 GB flash is the one listed as 4gb) >

Right click on it and select ‘change letter drive paths…’ >

Select a new drive letter (R is recommended for removable flash drives) >

Select the Change Button >

Under Assign the following drive letter select the letter R >

And okay.

This will allow the computer to recognize the Flash drive each time.

Category: 

  • Faculty/Staff