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IT > Help Central Help Central Solutions to some common problems are listed below, if you need more help call us at (716) 880-2282 or send an email to helpdesk@medaill.edu Common problems I forgot my password, how do I reset it? Go to this website: https://accounts.medaille.edu And click on the link that says "Retrieve my password". Follow the instructions there to reset your password, if that doesn't work for you, give us a call at (716) 880-2282 and we can reset your password over the phone. I am locked out of my account, how do I get it unlocked? Your account gets locked if there are too many failed attempts to log in. It will unlock itself by itself after a while or you can give us a call at (716) 880-2282 to unlock it. How do I reserve Audio/Visual equipment? You can reserve audio/visual equipment by filling out the form located at: http://it.medaille.edu/avrequest.asp Where can I find my grades in MedailleOne? To view your grades: Log into MedailleOne Click on the Student Services tab Click on the link that says "Banner Services Click here to:" Click on the link that says "For ALL STUDENTS, FACULTY & STAFF..." Click on Student Services and Financial Aid At this point it may ask you to agree to a form and/or verify your address, read the form and if you agree click on the OK button at the bottom of the screen Click on Student Records Click on Academic Transcripts Select All Terms and click Submit You should see your grades at this point

I get a blank screen in MedailleOne and none of the links work, how do I fix this? This problem is usually due to a program called Norton Internet Security that is blocking some parts of MedailleOne. To fix this, just disable Norton Internet Security while you are using MedailleOne. You can do this by clicking on the View menu option in Internet Explorer, then clicking on Toolbars, then making sure that Norton Internet Security does not have a check next to it. You can also disable Norton Internet Security by right clicking on the icon for it on the bottom right of your screen and selecting Disable.

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