I have printed something by mistake/there was an error/the printer ate my paper, how do I request a refund?

You may click on “Details” link in the print app located in the bottom right corner of the screen to bring up your print management page, or go directly to: http://mavsprint.medaille.edu:9191/user 

and log in using your MedailleOne user id and password.  On the left side of  the print management page click on the Recent Print Jobs link:

paper cut

Then on the right side of the print management page, click on the “request refund” link for the print job you would like refunded:


Then fill out the Refund Request form.  Be sure to include a reason for your request.

refund request

Your request will be processed within 2 business days.


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