Deleting and Recovering Emails

Deleting a Message

  1. Select the message that you want to delete. 
  2. Press the Delete menu item on the Menu Bar.
  3. The deleted item is moved to your Deleted Items folder.

Ignoring a Conversation

If you have a string of messages that you no longer need to pay attention to you can Igonore the conversation.  The Ignore Conversation option will automatically move messages with the same Subject Heading to the Deleted Items Folder.

  1. Select the message conversation you wish to ignore.
  2. Select the drop-down arrow adjacent to the Delete command on the menu bar.
  3. Choose Ignore Conversation from the menu choices in the drop down menu.
  4. The conversation and all future messages containing the same Subject Heading will be automatically moved to the Deleted Items folder.

*You must be in conversation view to ignore a conversation.

Recovering a Deleted Item

Deleted messages remain in the Deleted Items folder until permanently deleted. Until that time, a message can be recovered and moved back to the inbox.

  1. Click the Deleted Items folder in the Navigation Pane.
  2. Select the item that you want to recover from the available message list.
  3. Select the dropdown arrow adjacent to the Move command on the menu bar.
  4. Choose Move to Folder to relocate the message to another folder.
  5. Select the folder (typically Inbox) you want the message moved to.
  6. Click Move.

Empty Deleted Items

Deleted items remain in the Deleted Items folder until the user permanently deletes them. Permanently deleting messages is reccomended to avoid exceeding the message quota allotment.

  1. Right-click the Deleted Items folder.
  2. Select Empty Deleted Items from the pop-up menu. Messages will be permanently deleted.

Recovering a Permanently Deleted Item

You can recover permanently deleted items for a limited amount of time. 

  1. Right-click the Deleted Items folder.
  2. Select Recover Deleted Items from the pop up menu.
  3. The Recover Deleted Items window will appear.
  4. Right-click the message you want to recover.
  5. Select Recover from the pop-up menu.
  6. Click the Close button when you are finished

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