Cisco IP Phone - How Do I?


How Do I?



Place a Call?

Lift the handset and dial the number
Press the New Call softkey  and dial the number
Press the Redial softkey

You can also dial the number first then hit the New Call softkey

Put a Call on Hold?

Press the Hold softkey .
The call will display a paused symbol

To return to the call, press the Resume softkey

A call on hold remains active even though you and the other party cannot hear each other. You can answer or place another call while a call is on hold.

Note as there is hold music, so holding in a conference call will make everyone hear the music.


Use Call Waiting?

To answer the new call, press the Answer softkey . When you do so, the original call is put on hold.

To return to the original call, select it (using the directional pad) and press the Resume softkey. 

You can use the Hold and Resume softkeys and directional pad to switch between the calls.

If you are on a call when another call comes in, you will hear a call waiting tone and see caller ID information on the phone’s LCD screen.

Transfer a Call?

Step 1 During a call, press the Trnsfer . Doing so automatically puts the call on hold.

Step 2 Dial the number or office extension to which you want to transfer the call.

Step 3 When the call rings on the other end, press Trnsfer . Or, when the party answers, announce the call and then press Trnsfer .

If the person you are transferring to does not answer then you can return to the original call if necessary. Press EndCall  to end the outgoing call then Resume  to take the first call off hold.

View my Missed Calls?

To view your call records:

Press the Directories  button. 
Select Missed Calls (option 1)
Or choose another list:
Received Calls, Placed Calls

To delete your call records:

Select an entire directory and press the Clear  softkey or select a particular call record and press the Delete  softkey.


Your phone’s LCD display will indicate if you have missed a call.

Use the Directories menu to view (and dial from) call records in your Missed Calls, Received Calls, and Placed Calls directories.

A call record contains the time and date of the call, and a phone number (if available).

Set Up a Conference Call

To turn a two-party call into a conference call:

Step 1 During a call, press More then the Confrn . Doing so automatically activates a new line and puts the first party on hold.

Step 2 Place a call to another number or extension.

Step 3 When the call connects, press Confrn to add the new party to the conference call.

Note Once the conference call initiator disconnects, no additional parties can be added, however the other callers remain contected. Repeat these steps to add additional parties to the conference call.

Forward all of your calls directly to Voicemail

To forward all incoming calls to your Voicemail:

Step 1: Press the CFwdAll  softkey. You will hear two beeps

Step 2; Press the Messages button and you will hear two beeps.

Note To cancel call forwarding, press the CfwdAll   softkey again.

You can use call forwarding to send your incoming calls to another Cisco IP Phone, outside phone or to voicemail.

If call forwarding is active and there is no answer at the forwarded number, the call will be redirected to your voice mail box

The LCD screen displays a message confirming the number to which your calls are being forwarded.

Use Voice Mail?

Access voice mail:

Press the Messages button

Access voice mail from outside Dial the main ext. When you hear a Cisco Unity message press *. Enter your PIN/password as prompted


Voicemail ID: Your Ext

(eg. 2500)

 When you have one or more new voice mail messages, the red light on your phone’s handset remains lit.


Mute a Call

Press the Mute button  to toggle mute and unmute.

Button will appear RED when muted.


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