Contact the Helpdesk

Medaille IT Helpdesk
& Classroom Technology Support:

Medaille IT Personnel Staffed:
Mon-Thu 7:30am to 6:30pm & Fri 7:30am to 4:00pm
Huber Hall Room 213

Contact Information:

telephone icon 716-880-2282 or x2282 from on campus.
Toll-free:1-844-381-HELP
Icon for e-mail support: helpdesk@medaille.edu

24 x 7 x 365 Help:

3rd Party Medaille-Partnered Helpdesk Staffed by BlackBelt Help:

chat support icon Chat with a Support Technician **
**Please note, the Chat Support Technician cannot help with Medaille user names or passwords.

Please call on-campus support at 716-880-2282, Option #1,x2282 from on campus or
Toll-free:1-844-381-HELP.

Use this form to email the IT HelpDesk.

First Name

Last Name

User ID (Medaille360 ID)

Email Address

Phone Number

Problem Category

Enter your question or more details about the problem you are having:

Typical response times...

4 hours — during regular business hours.
Next day — after regular business hours.
Next business day — on weekends.

Note: These are typical response times. We will respond as soon as possible; however, circumstances occasionally arise which cause our responses to be delayed.

Contact the IT Helpdesk by phone: (716) 880-2282